I was in Rio de Janeiro for business this last week. I have been dreading the Rio to Chicago return flight: I fly back to Chicago through Sao Paulo with only a one hour connection time. I didn’t pay attention when I booked my trip, but when I was in Rio, I called United Airlines twice to discuss my options. One hour is really too short.

The first call, the United person offered to rebook me on some flights that would get me to Chicago 4 to 8 hours later at a cost of ~$300. She acknowledged my concern about how short the connection time was but said it was within company policy. I didn’t do anything. Continue reading →